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Mark Sanborn, CSP, CPAE
Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.
Mark graduated cum laude from Ohio State University. In 1978-79 Mark served as the National President of the FFA, a youth organization of 500,000 members. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. Most recently he served as the president of the National Speakers Association.
Mark holds the Certified Speaking Professional designation from the National Speakers Association and is a member of the Speaker Hall of Fame. He is also a member of the exclusive Speakers Roundtable, made up of 20 of the top speakers in America.
Sanborn is the author of seven books, including TeamBuilt: Making Teamwork Work, Sanborn on Success and Upgrade: Proven Strategies for Dramatically Increasing Personal and Professional Success. Mark’s book The Fred Factor: How Passion in Your Work and Life Can Make the Ordinary Extraordinary is an international bestseller.
His latest book is You Don’t Need a Title to be a Leader: How Anyone Anywhere Can Make a Positive Difference.
He has created and appeared in 20 videos and numerous audio training programs. His video series, Team Building: How to Motivate and Manage People made it to the #2 spot for bestselling educational video series in the U.S.
Mark’s list of over 2,000 clients includes Capital One, Costco, Enterprise Rent-A-Car, FedEx, Harley-Davidson, Hewlett Packard, Key Bank, KPMG, Morton’s of Chicago, Motorola, New York Life, RE/MAX, ServiceMaster, Time Warner, Upsher-Smith, U.S. Dept. of the Interior, USPS, Wachovia and Washington Mutual.
“We each know how good we have become, “Mark says, “but none of us knows how good we can be. One of the most exciting opportunities we get each day is to pursue our potential.” Mark challenges his audiences with this message and provides insights for extraordinary living.
Once asked what he would like as an epitaph, Mark explained, “Malcolm Forbes asked that his gravestone read, ‘While alive, he lived.’ I aim beyond that. As a result of my life, work and relationships, I would hope my headstone someday reads, “While alive, he lived. While he lived, he loved. Because he loved, he served. And when he served, he led.”
He resides in the greater Denver, Colorado area with his wife Darla and sons Hunter and Jackson. Mark is also an avid downhill skier, scuba diver and motorcyclist.
Area of Expertise:
Leadership
Motivation
Customer Service
Team Building
Fee Range:
Keynote fee up to 60 minutes: $20,000 plus expenses & first class travel
Keynote fee up to 90 minutes (up to 2 hours): $27,5000 plus expense & first class travel
International fees - $30,000 plus expenses including two nights lodging and business class travel.
Mark's Most Requested Program titles:
High Impact Leadership
Few people are "natural born leaders," but leadership can be learned and this presentation teaches it. You'll get a practical blueprint for creating leaders at every level in your organization and learn how to reach new heights.
The Leadership Experience
Develop your own leadership ability by going wider and deeper into the leadership experience. Learn how personal and organizational crises--failures and brokenness--impact the development of a leader.
The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary
The basis for Mark Sanborn's International Bestselling, The Fred Factor, this presentation will reveal the secrets of extraordinary individuals who have learned how to reinvent themselves and their work to create added value for customers and colleagues without spending more money to do it. If you are looking for a high-content presentation that will educate, entertain, and impact this is the speech.
The Ten Commandments of Customer Service
Successful organizations need a comprehensive service strategy and techniques people can use to achieve service excellence. Being "nice" to customers isn't enough. This presentation shows how to deliver the kind of superior service that most organizations only talk about.
Testimonials:
"I've been fielding one rave review after another on your talk.... Not only did you customize your presentation to meet ASAP's need, you exceeded our expectations. That's something that no speaker I've hired for this has ever done, until now." Jean Sauser, Events Manager, ASAP Software Express, Inc.
"The superlative feedback continues to flow on your presentation. Phone mail, CC:Mail and probably regular mail -- it's all with high praise. What is particularly being cited in the feedback is your demonstrated knowledge about ITT Hartford."
Geoff Smith, Vice President, ITT Hartford
"Needless to say, Mark, you scored a home run with the way you integrated the facts about Doubletree into your message. Everyone in the audience was spellbound by the amount of information you had about our company. Kindly make sure to include the Doubletree Hotels Corporation to your list of many, many satisfied clients." Jack Ferguson, Vice President of Sales, Doubletree Hotels Corporation
"I was extremely pleased with your performance and overwhelmed that you hit every single key message about McDonald's that I gave you. You definitely exceeded our expectations."
Jim Decatur, Director, Creative Services, McDonald's
"You are like a fine wine, you get better with age. Thanks for striving to be a perfectionist. Our audience loved you." Andrew Witter, President, Witter Publishing Corp.
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